dmConnect: Call Forwarding

dmConnect allows you to forward calls that are made to your virtual phone number to your existing UK landline phone any many phones worldwide. You can forward calls using PSTN and VoIP trunk. This is the default service that is added to your virtual number when you order. You only pay for call forwarding costs associated with your number. If you need other services like voicemail, faxmail, switchboard or you expect higher call volumes and want to reduce your call rates, you can upgrade your call service package after choosing a number.
Get started, choose a number range and number!

Call forwarding allows you to forward calls without the caller knowing where the calls are being forwarded to. This allows you to create a virtual office and move around or create a local office in specific area, but operate from elsewhere. You can change the phone that you would like the calls to be forwarded to anytime online making you completely flexible. Keep one number even if you move offices.

How virtual phone numbers work

1

Choose Number

Choose your number range and number

2

Set Diverts

Set the existing phone number that you want your calls to divert to

3

Calls forwarded

When a caller phones, the call gets forwarded to your existing phone

4

Landline, mobile ,VoIP

You can forward your calls to a landline, mobile or use VoIP


Above Example:

In this example, we have bought 0207 1234567 as a virtual number, we have then logged in and set the divert to number 0161 9876543. When a person phones the virtual number 0207 1234567, the calls are automatically diverted to 0161 9876543 without the caller knowing that the calls are being diverted. You can divert calls to landlines, mobile phones or use VoIP.

dmConnect Call Forwarding Features:

Call forwarding:
Professional economical forwarding to landline and mobiles worldwide using PSTN or VoIP

VOIP forwarding:
SIP standard supported and built in PSTN changeover if broadband is an issue

General Features:

Online Control:

Control your number through any web browser any time 24/7

Call history:

Itemised call history is available to view anytime online

Support:

Expert support by people not a machine

14 Day Money Back Guarantee:

We offer a money-back guarantee on all new numbers, if you incur less than £5 of call-forwarding charges in the first 14 days you can have 100% of your money back

Instant Activation:

You can start using your new number as soon as your credit card payment is authorised. Other payments are accepted but activation is subject to a 4-working-hour clearance period

dmConnect Fees:

Understanding the costs involved in having a virtual phone number with dmConnect call forwarding

Number Fee: From £0 - Gold (Gold value fee on easy to remember numbers)
dmConnect Service: £3 / month (6 month min)
Setup: Free
Call Divert fees: From 1.25 ppm to UK Landlines | VoIP divert Free

Number Fee:
We offer a range of numbers and they start at £0 and go up in value. The number fee (if the number is not free) is called the gold value and this is a once off fee. Gold Number Value: The gold value price goes up the more sought after the number is likely to be. Numbers that have easy to remember sequences and that form words on the dial pads cost more and more the easier they are to remember. You can search for free numbers or set your price range using the number chooser.

dmConnect Service Fee:
The call forwarding service with online web control is £3 / month with a minimum of 6 months.

Setup Fee:
There are no setup fees to setup the dmConnect Service.

Call Divert Fees:
This is the usage charge for forwarding the calls to your phone and it starts from 1.25 pence to most UK landlines. VoIP divert is free of charge (you pay your broadband).

Call Plan Fee:
You can upgrade your call plans if you are expecting larger volume of calls. See call plans

Summary:
You pay for a number only if it has a gold value. You pay 3 pounds per month for the dmConnect service to forward calls to your phone plus any call forwarding usage costs charged at 1.25 pence per minute. You pay a higher monthly service fee to upgrade your call volume plan, but less pence per minute on call diverts. If you use VoIP there are no call forwarding charges charged.

How to order dmConnect

Quick overview:

1. Select number range 2.Click number 3.Add dmConnect 4.Set call plan 5.Checkout/Pay

Detailed overview:

1. Select the Number Range:
At the moment we offer the geographic 01 and 02 numbers in the UK as well as national 08 numbers and personal 07 numbers. So you'll need to select the national or personal number range you require or search for the local area code that you are keen on by entering the code or city name in to the search box. This will generate a list of numbers that are available in that area code.

2. Choose a Number:
You can use the number selector to find a number that you like. You can search for special sequences or numbers that form words on the dial pad, the more repetitious numbers cost more as they are easier to remember - this is called the gold value and it's a once off fee. When you have found a number that you like, click on the number to add it to your order. A green tick will appear next to the number when you click on it and it will be added to the trolley. You can check if your number has been added by looking for the trolley at the top right of the website. You can also remove numbers by clicking on the dustbin icon on the checkout page. To add more numbers, simply repeat the process above, you can click on as many numbers as you would like to add to the order. Once you have the numbers that you need, click on the orange checkout button located at the top right of the website.

3. Add Call Services:
Note that you need to choose a number before you can add call services. The default call service is the dmConnect service. This enables call forwarding to landlines and mobile phones using PSTN or VoIP trunk, however you can also add a variety of other services such as dmFax the fax to email service, dmVoice the voicemail and call hunting service and dmSwitchboard which is a hosted switchboard with customisable tone driven menus and much more. All the services are controllable online and come with a 14 day money back guarantee. Click the service you want to add it you your number.

4. Edit Call plan:
If you are expecting large amounts of calls to your virtual number then you may want to pay a monthly fee to reduce the call charges. You can select the call plan that suits you using the service configurator the same way you change the call services you would like to add to your number.

5. Checkout and Pay:
Once you are happy with the order click the orange "checkout and pay" button, follow the process until you have paid, logged in and verified the number. Once this is complete you will be able to set up the number according to your call services and divert needs online!