How virtual phone numbers work

1

Choose Number

Choose your number range and number

2

Set Diverts

Set the existing phone that you want your calls to divert to

3

Calls forwarded

When a caller phones, the call gets forwarded to your existing phone

4

Landline, mobile ,VoIP

You can forward your calls to a landline, mobile or use VoIP

About Geographic Numbers

Geographic numbers use area codes or dialling code to indicate to the caller where the number is based. Think about the area code in your area. It probably starts with 01 or 02 in the UK. London for example is 0207 and then the number of the individual person or company follows. The prefix or dialling code for the are code implies that the person that you are calling is based in that specific physical area of the UK. We offer UK virtual numbers in the 01 and 02 range in over 650 different area codes. You can choose virtual number within or outside your area and still divert the calls to your existing landline or mobile phones almost anywhere, this means that callers do not know where exactly you are, hence the virtual aspect.

How much do the numbers cost?

Setup 0, rental fees £3 per month and divert fees that cost between 1.0 and 1.25 pence per minute to divert to UK landlines. There is a once off fee for easy to remember gold numbers should you choose one. We also offer add on services such as fax to email, voicemail and switchboards that add to the cost.

How to order a local area number?

1. Set Area Code
From the home page or local area number page above enter the area code you would like to buy a number in, press "get number"

2. Choose number
A local area number page will load with a list of numbers, use the number chooser to find a number that you like and click on the number to add it to the trolley.

3. Add more numbers
Repeat this process until you have the local numbers that you want for your order.

4. Edit your Order
Click the orange checkout button or the trolley to checkout. At this stage you can edit your numbers and your order.

5. Add call services
Click on the call services icon to add services such as fax to email, call hunt, voicemail, switchboard or change the call plan if you expect high call volume, click confirm.

6. Proceed to checkout
Once you are happy with your numbers and call handling services, you can click "proceed to checkout"

7. Registration
Complete the registration, pay login and set diverts!

8. Support and Assistance
If you are in need of assistance please email info@digitalmail.com

What call services can be added to my virtual number?


Default Service: Call forwarding: dmConnect
Worldwide to mobiles, landlines and VoIP trunk using PSTN or VoIP, this product is called dmConnect and the
costs: £3.00 / month (6 months min)


Add: Voicemail & Call hunting: dmVoice
Get voicemail and call hunting services added to your local area numbers, this service is called dmVoice and the costs are:
Setup £19.95, £5.00 / monthly (6 months min)


Add: Fax to email / Virtual fax: dmFax
Have faxes sent to your fax machine or to your email address by adding dmFax.
This service costs £5.00 / month (6 months min) with no setup fee.


Add: Virtual Switchboard: dmSwitchboard
This is a virtual hosted switchboard offering IVR, reception, department and staff diverts and more, this service is called dmSwitchboard. The costs for the switchboard is as follows.
Setup £19.95 / £7.50 / month (6 months min)

Geographic Number Pricing

There are various call services available when ordering your virtual phone number. The default service for your local area number is dmConnect, but you may want to set up additional services such as Voicemail with call hunting or fax to email. Below is an overview of the costs involved in each service.

Costs with dmConnect service

Below is a guideline of the costs involved for your virtual phone number with the dmConnect service. There are 3 call plans: BAS, PRO & ENT with different monthly subscription fees and different ppm call rates. If you are expecting higher call volumes then the PRO or ENT price plans could save you money as they have lower ppm call rates, but a higher monthly service fee. The estimated amount of calls to make the upgrade from the BAS plan worthwhile is the payback rate below.

CALL PLAN BAS PRO ENT
FIXED COSTS: Number From £0 (optional Gold value for more memorable numbers)
Set Up FREE
Monthly Service £ 3 £ 9 £ 19
Minimum Duration 6 months 3 months 3 months
VARIABLE COSTS: Call Rate to Landline From 1.25 ppm From 1.10 ppm From 1.00 ppm
Call Rate to VoIP FREE
Payback Volume n/a 4 000 5 000

Connection fee from 0.6 pence

Payback Volume: is a rough estimate of how many calls per month will make it worthwhile to upgrade, and will vary depending on destination and durations of calls

Costs with dmVoice service

Below is a guideline of the costs involved for your virtual phone number with the dmVoice service. There are 3 call plans: BAS, PRO & ENT with different monthly subscription fees and different ppm call rates. If you are expecting higher call volumes then the PRO or ENT price plans could save you money as they have lower ppm call rates, but a higher monthly service fee.

CALL PLAN BAS PRO ENT
FIXED COSTS: Number From £0 (optional Gold value for more memorable numbers)
Set Up FREE
Monthly Service £ 5 £ 9 £ 19
Minimum Duration 6 months 3 months 3 months
VARIABLE COSTS: Call Rate to Landline From 2.50 ppm From 1.50 ppm From 1.23 ppm
Call Rate to VoIP FREE

Connection fee from 2.4 pence

Costs with dmFax service

Below is a guideline of the costs involved for your virtual phone number with the dmFax fax to email service. There are 3 call plans: BAS, PRO & ENT with different monthly subscription fees and different ppm call rates. If you are expecting higher call volumes then the PRO or ENT price plans could save you money as they have lower ppm call rates, but a higher monthly service fee.

CALL PLAN BAS PRO ENT
FIXED COSTS: Number From £0 (optional Gold value for more memorable numbers)
Set Up FREE
Monthly Service £ 5 £ 9 £ 19
Minimum Duration 6 months 3 months 3 months
VARIABLE COSTS: Call Rate to Landline From 2.50 ppm From 1.50 ppm From 1.23 ppm
Call Rate to VoIP FREE

Costs with dmSwitchboard service

Below is a guideline of the costs involved for your virtual phone number with the dmSwitchboard service. There are 3 call plans: BAS, PRO & ENT with different monthly subscription fees and different ppm call rates. If you are expecting higher call volumes then the PRO or ENT price plans could save you money as they have lower ppm call rates, but a higher monthly service fee.

CALL PLAN BAS PRO ENT
FIXED COSTS: Number From £0 (optional Gold value for more memorable numbers)
Set Up FREE
Monthly Service £ 7.50 £ 14 £ 27
Minimum Duration 6 months 3 months 3 months
VARIABLE COSTS: Call Rate to Landline From 2.50 ppm From 1.50 ppm From 1.23 ppm
Call Rate to VoIP FREE

Connection fee from 2.4 pence

You can change the service (or plan) when purchasing, or at any time after purchase using your number's online control panel.
Rates quoted: Lo vol rates from Base plan. Hi vol rates from Enterprise plan.
* Enterprise plan includes per second billing.
Call rates apply to daytime UK landline forwarding and exclude VAT. VoIP is cheaper, mobiles and international cost more.